Support

Last updated: October 8, 2026. Diurnal.ai is published by PUREQUAD SRL (company details).

The quickest way to reach us is from the app: Settings → Help and feedback. You can add screenshots, and we answer by e-mail. You can also write to support@diurnalapp.ai (we reply in English or Romanian, usually within two working days).

Common questions

Subscriptions. Premium is bought and managed through the App Store or Google Play. To cancel, open Settings → Manage or cancel subscription in the app, or your store's subscription settings. To restore a purchase on a new phone, use Settings → Restore purchases. Refunds are handled by the store; see Terms, section 7.
Deleting your account. Settings → Delete account and all data, or see Delete your account if you no longer have the app.
Your data. Settings → Export data gives you a copy of everything. What we keep and why is in the Privacy Policy.
An AI answer that seems wrong or harmful. Press and hold it in the chat, or tap "Report this AI answer" under any AI result. Marc is an AI, not a doctor: see the Medical and AI Disclaimer.
Someone in the Sport community. On their profile or post, tap Report (and Block if you like). We review reports, usually within 24 hours. You can also write to support@diurnalapp.ai with "Community report" in the subject, also without an account, for example about content you believe is illegal, or to appeal a decision about your own profile or post. See Terms, section 5.
Emergencies. Diurnal.ai is not for emergencies. Call your local emergency number (112 in Europe, 911 in the United States).

Complaints

Write to support@diurnalapp.ai with "Complaint" in the subject. We acknowledge complaints within 30 days and answer without undue delay. Consumers in Romania can also use the ANPC alternative dispute resolution service:

For data protection complaints, see Privacy Policy, section 22.

Reporting a security issue

If you believe you found a security vulnerability in the app, the website or our API, please write to support@diurnalapp.ai with "Security" in the subject, with enough detail to reproduce it. Please do not access other people's data, run denial-of-service tests or publish the issue before we have fixed it. We confirm receipt within 5 working days and will keep you informed. Our security.txt is at /.well-known/security.txt.